Outcomes

• ✦Achieved 20% adoption of the new payment option within three months
• ✦Optimised transaction costs, reducing fees and improving financial efficiency
• ✦Reduced chargebacks, enhancing payment reliability

Challenge

The company's existing payment setup was costly and limited in flexibility. Optimising transaction costs was critical to support growth, scalability, and competitiveness in the market. Adding a new payment option presented an opportunity to enhance financial performance while increasing the overall customer experience.

Understanding the Problem

Transaction data highlighted the need for a more cost-effective solution. However, operational complexity and integration requirements posed key challenges: the new payment option needed to work seamlessly with existing systems, workflows, and operational constraints to be viable. Ensuring that the solution could scale while maintaining reliability was critical.

Objective

The goal was to integrate a new payment option via API with dual objectives: optimise transaction costs while ensuring the payment process remained seamless for both customers and internal teams.

Approach

The initiative was centered on:

• •Designed and led the integration process to ensure the new payment option fit seamlessly within existing systems and workflows.
• •Focused on operational efficiency, addressing potential edge cases and transaction complexities to minimise errors.
• •Collaborated closely with internal stakeholders including finance and customer support to ensure all requirements were met and the solution aligned with business priorities.
• •Monitored adoption and performance metrics post-launch to assess impact and inform future improvements.

Outcomes

• ✦Achieved 20% adoption of the new payment option within three months
• ✦Optimised transaction costs, reducing fees and improving financial efficiency
• ✦Reduced chargebacks, enhancing payment reliability
• ✦Delivered a scalable solution that could support additional payment options in the future

Reflection

This project reinforced the importance of balancing cost optimisation, customer experience, and operational constraints. By integrating the payment option thoughtfully and collaborating across teams, the initiative demonstrated the possibility of delivering both measurable business impact and operational excellence.